How to build customer loyalty with Wavy ?

Find out how Wavy helps you build customer loyalty and keep your customers coming back more often.

Wavy is a global solution for your hairdressing salon, answering your management and communication problems. The Management offer of Wavy allows you to manage your hairdressing salon from A to Z. Thanks to a digital planning, a detailed customer file, a simple stock management and finally the analysis of your activity thanks to very visual statistics. The Communication offer of Wavy offers you digital solutions, now essential for hair salons.  

Build customer loyalty with the Wavy management offer for your hairdressing salon

Wavy has created a customer file allowing you to easily access all the habits of your customers: number of visits, history of visits, average basket, last product purchased. Your customer file allows you to know your customers perfectly and thus to better advise and reward them, a way to build loyalty among your hairdressing salon's customers. The customer file will be able to help you on the resale part which is essential for the activity of your hairdressing salon. You know which product your customer bought from you and when. You will be able to transform an occasional sale into a recurring sale by proposing your product at the right time. You will also be able to propose complementary products to your client and thus increase your average record in the medium term. Thanks to your proposals and your advice, the customer feels listened to and considered, a feeling that helps to build loyalty to your hair salon.

Attract your customers with the Communication offer Wavy

Specialists in hairdressing and the web, we will be able to provide you with the solutions best suited to your salon in order to enhance the image of your hairdressing salon with your customers, and also gain notoriety with your prospects.

Create a bond of trust with your customers thanks to a personalized website

Wavy creates a personalized website, in perfect adequacy with your universe. Thanks to the description of your hair salon, we apply our expertise to improve your referencing. The latter consists of a writing strategy allowing your website to appear in the first Google searches. Thus, if a punctual customer searches for a hair salon locally, he will find you in the first searches, will feel reassured and will probably come back to your salon.

How to build customer loyalty with Wavy ?

Offer a new service to your customers with online booking

Indeed, more and more appointments are being made online, doctor, garage, etc. Wavy has therefore adapted to consumer demand by offering the service of online booking for your hair salon. On your website, your Google My Business, and/or on your salon's Facebook page, Wavy allows you to offer your customers, or future customers, the online booking of your services in just 3 steps

  • Choice of service
  • Choice of day and time from the remaining availabilities
  • Customer identification

A confirmation SMS is sent after the appointment has been confirmed. In order to avoid forgetting an appointment, a reminder SMS is sent to your customer the day before.

Attract new customers to your salon with Google My Business

In addition to your website, Wavy takes care of your Google My Business. A Google My Business is the box that appears on the right side of Google searches, with the name of the business, its address, opening hours, etc. On your Google My Business, we suggest you put quality photos of your hair salon to enhance your image. You can also put the link to your website and online booking, if you decide to offer this service to your customers.

Wavy is the most intuitive global solution for your salon. Manage and communicate more easily.

Build customer loyalty with SMS and email campaigns

With Wavy, you can also make SMS campaigns and/or email campaigns to attract and retain your customers in your hairdressing salon. For SMS campaigns, we send you, directly in your mailbox, campaign proposals! You can carry out 2 email campaigns per month, you just tell us on which subject you want to communicate!

Create a beautiful image of your hair salon with Facebook posts

We create one Facebook post per week on the page of your hairdressing salon, in line with the services offered in your salon. The goal is not to publish your work for you. Continue to ensure the animation of your page with your content. Wavy takes care of diversifying your Facebook posts, according to a communication strategy pre-established by our teams, so that they are not redundant on your hair salon's page. And you, have you already set up tools in your hair salon to build customer loyalty? Do you have any ideas for customer loyalty? It is with pleasure that Wavy listens to you and exchanges with you to propose the best! :)

Written by
Aurélie Pauker
Always attracted by the world of hairdressing and beauty, today I answer the problems you may have.

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